Computer Repair & Tech Support for Homes and Small Businesses

Computer Troubleshooting & Cleanup

Help for Windows and Mac computers that are slow, cluttered, confusing, or not working the way they should.

• Slow computer troubleshooting and performance cleanup
• Windows updates, setup, settings, and basic optimization
• Software errors, startup problems, freezing, and pop-ups
• Microsoft 365, email, browser, and account troubleshooting
• Honest guidance on whether to repair, upgrade, or replace the device

Printer & Scanner Setup

Printer issues are one of the most common reasons people call. I help get printers, scanners, and computers working together again.

• Wireless printer setup and connection troubleshooting
• Printer offline errors, driver issues, and test prints
• Scanner setup for home users and small businesses
• Help connecting printers to laptops, desktops, phones, and tablets
• Plain-English explanation of what went wrong and how to avoid it

Wi-Fi & Network Help

Reliable Wi-Fi matters for work, streaming, phones, tablets, smart TVs, printers, and security cameras.

• Router and modem troubleshooting
• Wi-Fi dead zones, weak signal, and connection dropouts
• Mesh Wi-Fi setup for larger homes or problem areas
• Secure Wi-Fi settings, passwords, and guest network guidance
• Smart TV, streaming device, and home office connection support

Phone, Tablet & New Device Setup

New technology should make life easier, not more stressful. I help set up devices correctly from the beginning.

• iPhone, Android, iPad, tablet, laptop, and desktop setup
• Photo, contact, document, and file transfer from old devices
• Email, iCloud, Google, Microsoft, and OneDrive setup
• App installation, accessibility settings, and personalized walkthroughs
• One-on-one coaching so you feel comfortable using the device

Data Transfer & Backup Help

I help organize and protect important files, photos, documents, and device data whenever possible.

• Transfer files from an old computer to a new computer
• Move photos and documents to an external hard drive
• Set up OneDrive, Google Drive, iCloud, or local backup options
• Basic file recovery attempts when a device or drive is still accessible
• Referral guidance if advanced clean-room recovery is needed

Security, Scam Prevention & Account Safety

Technology can feel unsafe after a suspicious pop-up, strange email, fake support call, or possible scam attempt.

• Review suspicious pop-ups, emails, links, and account activity
• Malware scans and basic security checks
• Password cleanup and password manager guidance, including Bitwarden
• Two-factor authentication setup for important accounts
• Privacy settings, safer browsing habits, and scam awareness coaching

Patient Senior Tech Support

Respectful, plain-English help for older adults who want to use technology with more confidence.

• No jargon, judgment, or rushed explanations
• Help with phones, tablets, computers, email, printers, and video calls
• Step-by-step guidance for common daily tasks
• Optional simple notes or cheat sheets for repeatable steps
• Support for adult children helping a parent get reliable local help

Small Business Tech Support

Practical on-site technology support for small offices, solo professionals, shops, and local businesses.

• Workstation setup, cleanup, and troubleshooting
• Office printer and scanner support
• Wi-Fi, router, and basic network troubleshooting
• Email, Microsoft 365, account, and file organization help
• Security basics, scam awareness, and backup guidance

Patient, Local, and Professional

SilverTech Assist LLC is locally owned in Wallingford and built around patient, plain-English support for homeowners, seniors, families, and small businesses.

No Guesswork Pricing

You will know the hourly rate before scheduling. Standard service is $55/hour, priority or emergency requests are $75/hour when available, and any parts, hardware, software, or subscriptions are discussed before purchase.