On-Site Tech Support
$55/hour
For most computer, device, printer, Wi-Fi, and account support requests.
- ✓Slow computer troubleshooting
- ✓Printer and Wi-Fi help
- ✓New device setup
- ✓Email, account, and general tech support
No Guesswork Pricing
Standard Service
Repair & Cleanup
When Available
Simple, Clear Rates Before You Schedule
On-site computer repair and tech support for homes and small businesses in Wallingford and nearby Connecticut towns.
BBB Accredited • Wallingford Local • Clear Hourly Rates Before Scheduling
Computer Repair Help
$55/hour
For deeper troubleshooting, system cleanup, updates, transfers, and repair work.
- ✓Virus and malware cleanup
- ✓Operating system reinstall support
- ✓Data transfer and backup help
- ✓PC tune-ups and performance cleanup
Priority or Emergency Help
$75/hour
For urgent issues or front-of-line scheduling when available.
- ✓Priority scheduling when available
- ✓Urgent computer, printer, or Wi-Fi problems
- ✓Time-sensitive small business support
- ✓Best handled by calling or texting directly
No Guesswork: You will know the hourly rate before scheduling, and any parts, hardware, accessories, paid software, or subscriptions are discussed before purchase.
Common Service Examples
Computer Repair and Tech Support Services
Most service requests are billed at the standard $55/hr rate unless priority or emergency scheduling is requested.
| Service Type | Description | Rate |
|---|---|---|
| Virus & Malware Removal | System scan, removal of malicious software, and security-focused guidance. | $55/hr |
| Operating System Reinstall | Clean reinstall of Windows or macOS when appropriate, including updates. | $55/hr |
| Hardware Upgrade Support | Installation support for RAM, SSD drives, or other approved replacement parts. | $55/hr |
| Data Transfer & Backup | Moving files from an old computer to a new one or setting up backup options. | $55/hr |
| PC Tune-Up & Cleaning | Removing unnecessary software, checking startup items, updates, and performance issues. | $55/hr |
Hardware parts, batteries, drives, cables, accessories, software, and subscriptions are billed separately from labor.
Pricing Questions
Clear Answers Before You Schedule
The goal is to keep pricing simple, transparent, and easy to understand before a visit is scheduled.
How much does standard on-site tech support cost?
Standard on-site tech support is $55 per hour plus applicable Connecticut sales tax for most computer, printer, Wi-Fi, device setup, account support, and general technology help.
When does the priority or emergency rate apply?
Priority or emergency requests are $75 per hour plus applicable Connecticut sales tax when available. This may apply for urgent, time-sensitive, same-day, or front-of-line scheduling requests.
Are parts, software, and subscriptions included?
No. Hardware, accessories, parts, paid software, subscriptions, or replacement items are billed separately from labor and discussed before purchase.
Ready for Help?
Not Sure What Your Issue Will Cost?
Tell Dan what is going on, even if you do not know the technical terms. He will help you figure out the best next step.
Not sure what service you need? Just call or text Dan and describe what is happening.