The two most common ways families stay connected by video are FaceTime, built into iPhones, iPads, and Macs, and Zoom, which works on any device including Android phones and Windows computers. Which one to use usually comes down to what devices are already involved.
If everyone has an iPhone, iPad, or Mac: use FaceTime
- Open the FaceTime app. On an iPhone or iPad, it is usually already installed.
- Make sure you are signed in with your Apple Account, under Settings.
- Tap New Call, then type the name or number of the person you want to call.
- Tap the video camera icon to start a video call.
If the person you are calling does not have an Apple device, FaceTime can still create a link they can open in any web browser, no Apple device required on their end.
If devices are mixed (some Android, some Windows, some Apple): use Zoom
- Whoever is hosting the call sends a link, usually by text message or email.
- Tap or click that link on your own device.
- If prompted, allow the Zoom app to open, or choose "join from browser" if you would rather not install anything.
- Type your name when asked, then tap Join.
You do not need a Zoom account to join a call someone else set up. An account is only needed if you want to be the one starting or scheduling the calls.
Do a test call first
Before a call that matters, like a birthday or holiday, do a short practice call a day or two ahead. It catches problems like a muted microphone or a camera that needs to be turned on, without the pressure of everyone waiting.
A few things that trip people up
- The call connects but there is no picture: usually the camera is simply turned off. Look for a camera icon at the bottom of the screen and tap it.
- You can see them but they cannot hear you: check for a microphone icon that may have a line through it, meaning it is muted.
- The app asks for permission to use the camera or microphone: this is normal the first time. Choose Allow, otherwise video and audio will not work.