SilverTech Assist provides patient, on-site computer repair and tech support in Durham. Dan helps homeowners, older adults, families, home offices, and small businesses. He comes to your location and checks the problem in its normal setup.
BBB Accredited • Clear Hourly Rates • Plain-English Explanations
Durham’s rural layout and spread-out properties can make tech problems especially frustrating. A router that covers the main floor may not reach a home office, finished lower level, workshop, or another part of the property. On-site troubleshooting helps separate an internet-provider problem from a Wi-Fi coverage problem and identifies the simplest reliable fix.
Service is available throughout Durham when the schedule allows, including the town center, areas near Main Street and Route 17, the Route 68 corridor, and surrounding residential roads. You do not need to diagnose the problem first. Just describe what is happening in your own words.
Help for slow startups, freezing, software errors, storage problems, update failures, browser trouble, and computers that may need cleanup, repair, an upgrade, or replacement. Dan evaluates the device in the context of how you actually use it.
Testing for weak signal, poor router placement, interference, outdated equipment, and devices that lose connection in certain rooms. Dan bases the recommendation on what he finds, not on a guess.
Setup and troubleshooting for printers, scanners, phones, tablets, new computers, email, cloud storage, file transfers, backups, two-factor sign-in, and suspicious messages or pop-ups.
Durham is rural enough that internet options are limited, and the equipment has to work harder to cover the distance. Replacing hardware is not always the answer, and sometimes the plan is the real constraint. Dan checks what you are actually getting versus what you are paying for, and explains the honest options.
Yes. SilverTech Assist offers on-site help throughout Durham when the schedule and travel distance allow.
Yes. Dan can test the current signal and find dead zones. He can then explain whether moving equipment, changing settings, using a wired link, or adding mesh Wi-Fi makes sense.
Usually not. The service is designed to be performed on-site, which is useful when the problem involves a printer, router, monitor, home-office setup, or several connected devices.
Call or text (203) 514-2151, use the contact form, or book online. Describe the device, what is happening, and your Durham location.
On-site service is also regularly available in Middlefield, Meriden, and Wallingford, and may extend to Old Saybrook and other listed Connecticut towns when the schedule and travel distance allow. Review the full service area list or call Dan with your town.