SilverTech Assist provides patient, on-site computer repair and technology support for Berlin, Kensington, and East Berlin homeowners, older adults, families, home offices, and small businesses. Dan comes to your location so the computer, network, printer, and connected devices can be tested together.
BBB Accredited • Clear Hourly Rates • Plain-English Explanations
Berlin’s mix of residential neighborhoods, home offices, and businesses means many clients depend on several connected devices at once. A printer problem may actually be a network issue; slow cloud access may come from weak Wi-Fi; and a new computer may need accounts, files, security settings, and peripherals configured before it is truly ready.
Service is available throughout Berlin depending on scheduling, including Kensington, East Berlin, the Berlin Turnpike area, and nearby residential and commercial districts. You do not need to diagnose the problem before calling—describe what is happening in your own words.
Troubleshooting for slow computers, startup problems, freezing, storage shortages, update failures, software errors, and aging hardware. Dan explains the likely cause and whether repair, an upgrade, or replacement is the sensible investment.
Support for routers, mesh Wi-Fi, printers, scanners, video calls, smart devices, and computers that disconnect or perform differently from room to room. On-site testing keeps the diagnosis grounded in the real setup.
Setup for computers, phones, tablets, Microsoft 365, email, cloud storage, file transfers, backups, password cleanup, two-factor authentication, and suspicious pop-ups or account activity.
Many problems involve more than one device. A computer may be fine while the router, printer, account, cable, or cloud settings are not. By working at your location, Dan can reproduce the problem, test the surrounding equipment, explain the cause, and leave you with a setup you understand.
Yes. SilverTech Assist serves all three areas, subject to scheduling and travel availability.
Yes. Dan provides practical support for small offices, including workstation issues, printers, network reliability, Microsoft 365, email, backups, and device setup.
Yes. The decision is based on the computer’s age, condition, operating-system support, current performance, repair cost, and what you need it to do—not age alone.
Call or text (203) 514-2151, use the contact form, or book online. Include whether you are in Berlin, Kensington, or East Berlin and describe the issue.
On-site service may also be available in nearby communities such as Meriden, Southington, New Britain area, plus other towns listed on the service areas page, depending on scheduling and travel distance.